Terms & Conditions

Welcome to Umai, your digital bakery. Please read the following terms and conditions carefully before using our website or placing an order.

1.    General

By accessing our site or purchasing from Umai, you agree to be bound by these terms and conditions. We may update these terms occasionally, and it is your responsibility to check this page for any changes.

2. Products & Availability

All products are handmade in small batches and subject to availability. We strive to maintain accurate inventory but in rare cases, if an item is out of stock after purchase, you will receive a full refund (see Refund Policy for details).

3. Order Process

Orders are processed in the order they are received. Once placed, orders cannot be modified or canceled. Please ensure all shipping information is correct at checkout. We are not responsible for packages delayed or undelivered due to incorrect information.

4. Pricing

All prices are listed in USD & GBP and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice.

5. Shipping

We offer tracked shipping to ensure safe delivery of your order. Delivery timeframes are estimates and not guaranteed. Please refer to our Shipping Policy for more details.

6. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns. However, we offer store credit or refunds in specific circumstances. Please review our Refund Policy for full details.

7. Intellectual Property

All content on this site, including text, images, logos, recipes, and designs, is the property of Umai and may not be used without prior written consent.

8. User Conduct

You agree not to use this site for any unlawful or abusive purpose and not to interfere with its security, functionality, or accessibility.

9. Limitation of Liability

We are not liable for any direct or indirect damages arising from the use or misuse of our products or website. All items are consumed at your own discretion.

10. Governing Law

These terms are governed by and construed in accordance with the laws of United States of America & United Kingdom , and you irrevocably submit to the exclusive jurisdiction of the courts in those location.

11. Contact

For any questions regarding these terms, please contact us at hello@mmmumai.com